Hire for Fit
Most Healthcare organizations hire based on experience and technical skills rather than fit. Studies show that 70% of new-hire turnover is a result of poor fit, NOT technical ability.
Good selection decisions focus on fit as well as technical skills. The HSI reveals the fit of each applicant, along with follow-up interview questions to probe potentially problematic behaviors.
Improve Customer Service
Healthcare organizations across the country want to hire applicants who provide a high level of customer service and share their values.
The HSI incorporates a "Service Excellence Index" that identifies customer-focused applicants. It ensures the new-hires will support and embrace your Healthcare organization's Service Values.
The "Service Excellence Index" is available for five Job Families: Nursing, Patient Care, Technical/Professional, Administrative/Clerical and Entry-level Service.
Behavioral-based Interviews
Healthcare organizations want to provide Hiring Managers with a structured, behavioral-based interview process.
The HSI automatically generates a structured, behavioral-based interview guide along with custom-written follow-up interview questions to probe potential problematic behaviors, for each of the nine Healthcare competencies (e.g. customer focus, compassion, teamwork, work ethic, etc).
The structured interview guides are available for five Job Families: Nursing, Patient Care, Technical/Professional, Administrative/Clerical and Entry-Level Service.
Improve Retention
Improving Retention Rates of new hires is an initiative shared by Healthcare organizations throughout the country.
The HSI provides a “Retention Index” which evaluates an applicant’s commitment to the organization.
Results alert you to high-risk applicants in advance of your selection decision.
Feedback Report
The HSI utilizes a "multiple assessment" approach that includes personality, a realistic job preview and interview components.
The personality component determines applicant’s "fit" for nine Healthcare competencies (e.g. Work Ethic, Customer Focus, Compassion, Teamwork, etc.).
The realistic job preview component determines an applicant’s willingness to perform common healthcare related tasks (e.g. work on call, work holidays, etc.).
The interview component provides a customizable, structured, specific to each of the five job families. In addition we provide specific follow up questions to probe questionable behaviors.
Let us know when you're available and we will gladly give you a guided tour of our tools. No strings attached!
